“Jan and her staff are truly the best in the business. I have worked with Jan professionally for the last 10 years and my perspective on her ability to close difficult files, provide excellent customer service on a consumer level and best in class service to Real Estate professionals comes from a few different roles I have had in the business.
As a title rep from 2003-2008, I introduced Jan and her team to the real estate agents and mortgage brokers that sent Title orders to my company. Jan was my go to escrow officer and my clients quickly fell in love with her quality of service, speed and efficiency. I credit Jan for helping me maintain and grow my accounts during my years as a title representative because she was able to save all parties involved in any transaction a large amount of time with her ability to anticipate everyones needs and close files on time.
As an active full-time realtor since 2008, Jan and her staff have helped me close a large number or sales together. The value her staff added on Short Sale listings was nothing short of priceless. My clients equity sales receive the same type of care and it is not uncommon for the consumer to tell me how wonderful the escrow office was to work with. This obviously makes me look like a super star and that"s why Jan will continue to receive my recommendation to other Real Estate professionals and of course the escrow transactions I can personally direct on my clients" behalf.
Thank you, Jan, for everything that you do. You have earned my business for life.”
Dave Castle, Pacific Platinum Properties
“Jan at Imperial Escrow is an outstanding escrow officer. I have worked with her several times over twelve years, and I am always impressed with her effort to go above and beyond what I expected. She is quick to respond, and is able to catch problems on files before they become an issue, especially on Short Sales. She makes all of our files run smoothly with her ample experience in all kinds of transactions. I insist on using Imperial Escrow every time I can get my way.”
Jennifer Luong, ForBest Realtors
“Jan is the best escrow officer I"ve ever worked with. She"s personable, knowledgeable, and professional. I"ve been working with Jan since 2009 and must mention her amazing abilities. She"s one of the few who makes accommodating adjustments to strengthen your business. That"s a big statement but suits her well because she has helped make my business grown tremendously. When it comes to closing, Jan is one of the best at special recording. I sometimes refer to her as the Mariano Rivera of the business because she"s one of the best closers in the game. Lastly, she"s fun, caring and a sweet gal to do business with. I highly recommend Jan to all realtors and loan officers!”
Jason Tran, New Empire Realty
“I have had the pleasure working with Jan from 2005 until present. As busy as agents can get, I need an escrow officer who can handle things quickly and efficiently. Jan is super fast, knowledgeable and always get the deal done! Most importantly, she assists us on all of our short sale negotiations that require timely responses to the bank and follow through. She"s great at negotiating with the bank and getting approvals in record time. I can"t tell you how important of an asset she is to our Team. If anyone is looking for a great and dependable escrow officer.. that would be Jan!”
Elizabeth Do, Keller Williams Realty
“I would like to express my heartfelt thank you to all of you who had worked so hard to try to pull this loan together so we could close it within 3 days, which is amazingly fast. What has become memorial is the speed of the closing process from getting the loan approved, walk through, signing the loan docs, funding, recording, confirmed and getting the keys, all of that within one day!!! It is such a record time to all of us. You have made many people very very happy!”
Nancy Gross, Buyer
“Just wanted you to know that Jan and Mary are awesome!!!! Such great customer service and smooth fundings! Wish we could use them on everything!!”
Stacy Wolf, PrimeLending
“Good news... The re-recorded grant deed has arrived. I want to thank all of you for helping us get this completed. You guys have been responsive, supportive and professional with all aspects of this transaction. I am most appreciative.”
Larry Kimmelman, Borrower
“You are so on the ball. I really appreciate a smart escrow officer.”
Lynnette Taylor, Taylor Young Real Estate & Investments
“What great team work! Thank you to all of you. Life is so pleasant to know people like YOU.”
Thi & Yen Nguyen, Buyers
“All of you are the best! Great job by all. I think I have a good chance of closing the deal in Utah today as a result of your efforts. Thank you!!”
Scott Richards, Realtor
“I recently closed a real estate transaction with Jan and her team at Imperial Escrow. I am thrilled and extremely satisfied with the professionalism and customer service that was displayed to me throughout the process. Jan was dedicated and very detail-oriented, she answered all my phone calls and never left an email unanswered in a timely manner. She was a joy and pleasure to work with and I will use her services for all my future loans! I am thankful to find someone who truly cares about her clients and also shows a devoted passion for their work. Jan is simply AWESOME!”
Viet Ho, Seller